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OPERATING INSTRUCTIONS FOR ITALY SIMS  

International Code for Italy is 39;
Fixed and mobile numbers start with a 0;

It’s a good practice to save and dial all your numbers in the international format: 003917610028170 or +3917610028170

The format is + or 00, then country code, and then number (mobile and landline without a 0) 
This international format can be used to dial while in Italy to eliminate any errors. 

To make any international call:

Press the 00, dial the Country code, Area code, Phone number and press Send  For example, in order to call to the US (our office)

(00 twice),1 (country code), 415(Area code), 9290400 (Phone number), Send

or +1 (country code), 415(Area code), 9290400 (Phone number), Send

Other Calling your Mobile Phone:  

Example Mobile No. 017610028170 
Persons calling you would dial 003917610028170 or +3917610028170
Note: Callers would not dial the 0 after the country code 

To answer a call:  Press Send to answer the call

To end a call:  Press End

To adjust the earpiece volume:  Press arrow keys during a call in order to adjust the earpiece volume

To adjust the ringing volume:

For ringing vol. Key Menu, 5, 2, select the ringing volume & press ok.

Ringing tone, key Menu 5, 1, select the ringing tone & press ok.

Somebody who tries to reach you from the US, he/she needs to dial 00-39x-xxx-xxxx.

Troubleshooting:

Can’t make a call?

- Is your battery charged? --- If not, please charge it.

- Does the handset have a signal? --- If not, please stay clear of any obstructions such as tall buildings.

If it still doesn’t work, please go to Menu, Setting , Phone Setting , Network Selection (6-2-4) and choose “Manual”. Select a network with the strongest signal from a list of the available networks. When leaving the country, make sure to change back to Automatic.

- Does the number“2” appear on the top left corner of your screen? --- If yes, go to Menu, Setting , Call Setting , Phone line in use (6-1-5) and choose “Phone line 1”  

VOICE MAIL INSTRUCTIONS

When you receive a new message, your voice mail will notify you by sending you an SMS message.  If the voice mail is set up in English you will receive an English SMS.  Otherwise the SMS will be in Italian and will say 4919.  Voice mail messages are stored for 72 hours.

Checking your Voicemail from the Mobile Phone:

  • Dial 4919, then "send".

  • The recording will tell you if you have a message or not.  If you do, the message will start.  If not, you will hear other options.

  • After listening to the message you will have a number of options.

After Listening to your messages:

  • Press 9 to save a message (for up to 3 days);

  • Press 7 to delete a message;

  • Press 5 to hear call date and time and number of the caller

Checking your Voicemail from a Landline Phone:

1. From a land phone, dial the 3 digit prefix of your cell phone, then 0,
then the rest of your number, then #

i.e.   your number is 3357751234, then you would dial 33507751234

2. Your message will come on and you press # and then the operator talks,
press 1

Changing your Voice Mail to English

  • Dial 4919 and complete the following steps.

  • Press 6 and wait for the change of voice.

  • Press 2, wait.

  • Press 1.  After this your voice mail should be in English.

Please do NOT change the personal greeting.  


2006 08 10